About this Course

This course is an entry-level computer course for IT Professionals to provide baseline computer skills toward greater responsibilities and achievements in IT whether they are planning to specialize in PC maintenance, and/ or operating systems management in the small to min-ranged organizations.

The course is designed for entry-level PC computer service professionals to train the competency in installing, maintaining, customizing, and operating personal computers.

Who is this course for?

This comprehensive course is designed for the learners who is willing to work as an PC and network support service technician.

What your will learn

• Digital fundamentals
•  DOS command for troubleshooting
• File Systems
• Identifying, using and connecting hardware devices
• Install and support Windows OS
• Networking fundamentals
• Supporting in standalone and network environment
• Customer service
• Dealing with angry customers

Course Outline

Digital Fundamentals

• Lesson 1: Introduction
• Lesson 2: Numbering Systems
• Lesson 3: File Management System
• Lesson 4: DOS Commands

Hardware Essentials

• Lesson 1: Hardware Overview
• Lesson 2: Configure and Use BIOS/ UEFI Tools
• Lesson 3: Motherboard Components
• Lesson 4: RAM Types and Features
• Lesson 5: PC Expansion Cards
• Lesson 7: Central Processing Unit (CPU)

Supporting, Configuring & Administering Windows 10 Devices

• Lesson 8: Installing & Configuring Windows 10
• Lesson 9: Windows 10 Features
• Lesson 10: Managing Disks and File Systems
• Lesson 11: Managing User Account and Groups
• Lesson 12: NTFS Permssion
• Lesson 13: Microsoft Workgroup Networking
• Lesson 14: Microsoft Networking in Domain Environment
• Lesson 15: Basic Networking Knowledge
• Lesson 16: TCP/ IP Protocol
• Lesson 17: Windows Admin Tools

Computer User Support for Help Desk and Support Specialist

• Lesson 1: Introduction to Computer User Support
• Lesson 2: Customer Service Skills for User Support Agents