Practical A+ for PC Support Service Technicians

Practical A+

for PC Service Technicians

For All IT Professions to provide base line skills

Suitable for the learners willing to work as an PC and Network support technicians

60,000+ Learners accomplished

About this course

This course is an entry-level computer course for IT Professionals to provide baseline computer skills toward greater responsibilities and achievements in IT whether they are planning to specialize in PC maintenance, and/or operating systems management in the small to mid-ranged organizations.

This course is designed for entry-level PC computer service professionals to train the competency in installing, maintaining, customizing, and operating personal computers.

Prerequisite

  • Basic computer literacy & internet searching

Who is this course for?

This comprehensive course is designed for the learners who is willing to work as an PC and network support service technician.

What will you learn?

  • Digital Fundamentals
  • DOS commands for troubleshooting
  • File Systems (FAT, exFAT, NTFS etc.)
  • Identifying, using and connecting hardware components and devices- M/B, RAM, HDD, CPU, power supply etc.
  • Install and support Windows OS
  • Networking fundamentals
  • Supporting in standalone and networked environment
  • Customer Service
  • Dealing with angry customers

Possible Job Role

  • PC support service technician
  • Maintain PC, small network & Windows in a small or school enviornment

Course Outline

Digital Fundamentals

  • Lesson 1: Introduction
  • Lesson 2: Numbering System
  • Lesson 3: File Management System
  • Lesson 4: DOS Commands

Hardware Essentials

  • Lesson 1: Hardware Overview
  • Lesson 2: Configure and Use BIOS/UEFI Tools
  • Lesson 3: Motherboard Components
  • Lesson 4: RAM Types and Features
  • Lesson 5: PC Expansion Cards
  • Lesson 6: Storage Devices or Secondary Memory
  • Lesson 7: Central Processing Unit (CPU)

Supporting, Configuring & Administering Windows 10 Devices

  • Lesson 1: Installing & Configuring Windows 10
  • Lesson 2: Windows 10 Features
  • Lesson 3: Managing Disks and File Systems
  • Lesson 4: Managing User Accounts and Groups
  • Lesson 5: NTFS Permission
  • Lesson 6: Microsoft Workgroup Networking
  • Lesson 7: Microsoft Networking in Domain Environment
  • Lesson 8: Basic Networking Knowledge
  • Lesson 9: TCP/ IP Protocol
  • Lesson 10: Windows Admin Tools

Computer User Support for Help Does and Support Specialist

  • Lesson 1: Introduction to Computer User Support
  • Lesson 2: Customer Service Skills for User Support Agents

Practical A+

  • Length

64 hours

  • Effort

8 hours per week

  • Price

180,000 MMK

  • Delivery

50% theoretical + 100% hands-on practical

  • Validation

75% attendance

  • Institution

iNet College

  • Sections

Week-Day Section

Monday to Thursday

(2 hours per day)

Weekend Section

Saturday and Sunday

(4 hours per day)

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